FAQ
Can I customize a piece of jewelry?
Yes, we offer customization service, visit “Create Your Own Jewelry” for details.
How long is the warranty on MyCharm jewelry?
We offer a 1 year warranty on all our jewelry.
Are the jewels handmade?
Yes, each piece of jewelry is handcrafted with attention to detail, ensuring high quality.
What does the warranty cover?
The warranty covers manufacturing defects and structural damage related to normal use of the product.
What are the payment methods?
The payment methods currently accepted are:
• Credit cards
• Paypal Circuit
• Bank transfer
For bank transfer:
IBAN: IT41Q0329601601000066401272
OWNER: MEDAGLIA FOTO SRL
How can I check the shipping status of my order?
After completing your purchase, you will receive a confirmation email to confirm receipt of your order. When the courier takes charge of the shipment, you will be sent a second email with the tracking code to monitor the progress of the delivery.
Customer care
Can't find the information you're looking for? No problem! Our team is here to help you with any need. You can contact us from Monday to Friday, from 9:00 to 17:30, at (+39) 3939392929. Alternatively, write to us by filling out the contact form, sending an email to info@mycharm.it, or through our social channels. We are ready to assist you!
How does shipping work?
No problem. MyCharm ships worldwide with express courier. In accordance with international laws regulating import-export trade and exchanges, ALL My Charm goods are shipped from Marcianise, province of Caserta (Italy), with a receipt declaring the exact amount contained in the package in Euros. Standard delivery times for Italy are 5/7 working days. For further information, please see our dedicated Shipping Policy page.
For any reason, if you are not satisfied with the items purchased, you can easily return them within 14 days from the date of receipt of the package. For further questions you can write
to info@mycharm.it
Are your jewelry covered by warranty?
Of course. All MyCharm jewels have a guarantee certificate that attests to the authenticity of the purchased product: the guarantee is valid for 24 months, nationally and/or internationally, and the times for repairs under guarantee can vary from 60 to 70 days. For further information, you can consult our page dedicated to Guarantee Information.